FAQ

No. We teach operational readiness and documentation habits that align with several vendor tracks, but we do not replace official exams. Your certification advisor can map lab evidence to the provider you choose.

Exam vouchers, travel outside stated cohorts, personal software licenses, and hardware shipped to your office are excluded unless a private statement of work explicitly lists them.

We split digest-only and full-chatter channels. Mentors prune threads weekly so search stays usable. If you need silence, stay on digest-only and attend live office hours instead.

Only anonymized samples provided during class may leave our VPN. Anything you generate with customer data must stay inside your employer boundary.

Instructor-led blocks are recorded for enrolled participants for ninety days unless a client contract forbids it. Tabletop leadership sessions are intentionally not recorded.

Captioned replays, wheelchair-accessible lab floor, and advance materials on request. Tell us needs at registration so we can coordinate without rushing the first lab morning.

Volunteer moderators enforce the code of conduct linked from Contact. Repeated dismissive behavior toward junior members earns a cooling-off period, not silent bans without explanation.

Recruiting solicitations belong in the monthly jobs thread only. Direct unsolicited recruiting DMs to members are grounds for removal.

Corporate purchase orders follow the Cancellation Policy timeline from invoice date, not individual attendee signup. Accounts payable contacts must be listed on the PO.

Email academy@glow-pulse.one with reproducible steps. We do not triage classroom AV issues through the refund inbox—use the support specialist escalation path shared in welcome email.